One agreement, organized by how you use WDF.

Applies to everyone

Shared terms for all WDF products

1. Agreement and product scope

These Terms of Service are an agreement between you and WDF governing your access to WDF customer services, the WDFPro provider application, and WDF Storefront tools. By creating an account, accepting these terms, or using a covered product, you agree to the shared terms below and the section for each role you use. If you use more than one role, each applicable section applies. Our Privacy Policy explains how personal information is handled.

2. Eligibility, accounts, and authority

You must be legally able to enter this agreement and must provide accurate, current information. Keep credentials and verification codes secure and notify WDF promptly about suspected unauthorized access. A person may use the same sign-in identity across customer, provider, and storefront roles, but each role carries different responsibilities. If you act for a business, you represent that you have authority to bind that business.

3. Acceptable use and safety

You may not use WDF to break the law, commit fraud, misuse promotions, harass others, interfere with service operations, access another account without permission, introduce malicious code, or create safety risks. Do not upload or communicate content that is illegal, deceptive, abusive, or infringes another person's rights.

4. Communications and electronic records

WDF may send account, order, payout, support, safety, and security communications through the product, email, text message, push notification, or another contact method you provide. Transactional and security messages may be required to provide the service. Electronic acceptance and records have the same effect as paper records to the extent permitted by law.

5. Third-party services

WDF relies on third-party services for functions such as authentication, cloud infrastructure, maps, communications, payments, payouts, and business verification. Your use of a third-party service may also be governed by that provider's terms. WDF is not responsible for a third party's independent services, outages, or conduct except where the law requires otherwise.

6. Suspension, termination, and continuing obligations

WDF may restrict or end access when reasonably necessary to protect users, investigate suspected misuse, comply with law, address unpaid balances, or enforce these terms. You may stop using WDF and may request account deletion through available settings or support. Payment, payout, tax, claim, confidentiality, recordkeeping, and other obligations that by their nature continue will survive account closure.

7. Changes and contact

WDF may update products and these terms. When an update materially affects your rights or obligations, WDF may provide notice and request renewed acceptance. Continued use after the stated effective date constitutes acceptance where permitted by law. For legal questions, email legal@wdfapp.com.

Customer product

WDF customer terms

1. Orders, scheduling, and availability

WDF lets customers request laundry pickup, processing, delivery, order tracking, and related support where service is available. Pickup and delivery windows depend on location, operating capacity, current demand, weather, safety, and address access. Times shown are estimates rather than guarantees. WDF may reschedule or decline a request when service cannot be completed safely or reliably.

2. Garment care and restricted items

You are responsible for accurate care instructions, checking pockets, removing valuables and prohibited items, and identifying goods that need special handling. Do not submit hazardous or biohazardous materials, illegal goods, weapons, cash, jewelry, or items that cannot be handled safely in a standard laundry workflow. WDF may pause, refuse, or return affected items unprocessed.

3. Pricing, weighing, and payment authorization

Prices, minimums, service fees, taxes, and promotional credits are shown during ordering where available. Laundry priced by weight is estimated before collection and finalized after weighing. By placing an order, you authorize WDF and its payment processor to charge the estimated total, charge any difference when the final total is higher, and refund any difference to the original payment method when the final total is lower. Bank or card processing times may delay when a refund appears. Failed or reversed payments may delay service or restrict the account until resolved.

4. Cancellations, missed service, and delivery

Change or cancel an order as early as possible through the active order flow or support. A missed-pickup or late-cancellation fee may apply after a courier or service team has been dispatched. WDF may reschedule delivery and apply disclosed additional fees where permitted if delivery cannot be completed because of a no-show, inaccurate or inaccessible address, or unsafe conditions.

5. Claims and garment issues

Report missing items, visible damage, or other service concerns to support@wdfapp.com as soon as reasonably possible after delivery and provide requested documentation. Normal wear, manufacturer defects, age-related fabric weakness, unstable dyes, items left in pockets, and damage caused by inaccurate care instructions may not be covered. To the fullest extent permitted by law, WDF's liability for a service claim is limited to the amount paid for the affected service unless applicable law requires a different remedy.

Provider product

WDFPro provider terms

1. Provider status and qualifications

When you use WDFPro as an independent provider or driver, you operate as an independent contractor and not as a WDF employee, unless a separate written agreement or applicable law states otherwise. You are responsible for required licenses, insurance, equipment, expenses, taxes, and the lawful operation of your business. A storefront employee using WDFPro is not made an independent contractor merely by using the app; that person's relationship is with the storefront that employs or engages them.

2. Service standards and order custody

Accept only work you can complete safely, professionally, and within the represented timeframe. Follow order instructions and applicable care standards; protect customer property and personal information; maintain accurate order status; and promptly report loss, damage, delays, accidents, or safety concerns. Customer information may be used only to fulfill and support the assigned order.

3. Payments, payouts, fees, and taxes

Compensation, platform fees, adjustments, reserves, and payout timing are displayed or communicated through WDFPro or applicable program materials. Payout eligibility may depend on completed onboarding, identity or business verification, satisfactory completion of work, and resolution of disputes or reversals. You are responsible for your tax obligations and for keeping payout information accurate.

4. Trust, safety, and verification

WDF may require identity, business, eligibility, driving, insurance, or background verification where appropriate and lawful. You authorize the collection and use of information needed for those checks as described in the Privacy Policy and any separate disclosure or consent presented during onboarding. Materially false information, unsafe conduct, or repeated service failures may lead to restricted order access or account termination.

5. Damage, cancellations, and cooperation

You are responsible for customer items while they are in your custody to the extent provided by law and the applicable service program. Liability insurance is strongly recommended and may be required. Once work is accepted, cancellations should be rare and communicated immediately. You must cooperate with reasonable investigations of customer claims, payment disputes, safety events, and suspected fraud.

Business product

WDF Storefront terms

1. Business authority and storefront information

You represent that the storefront is lawfully organized or operated, that its registration and contact information is accurate, and that you are authorized to manage it. Keep public listings, service areas, hours, turnaround times, pricing inputs, business records, and payout details accurate. WDF may require business and representative verification before publishing a storefront or enabling orders and payouts.

2. Owners, employees, and permissions

Storefront owners are responsible for invitations, employee and operator access, role permissions, and activity performed through storefront accounts under their control. Each person must use their own authorized access. Remove access promptly when it is no longer needed and notify WDF of suspected compromise. The storefront remains responsible for its workers and for complying with employment, contractor, wage, tax, and workplace laws.

3. Operations, customer property, and data

The storefront must maintain safe and suitable premises, equipment, staffing, and processes; follow customer instructions and represented service standards; maintain accurate machine and order status; protect items in its custody; and promptly report loss, damage, delays, contamination, or safety incidents. Customer and order information may be accessed and used only for authorized fulfillment, support, accounting, safety, and legal purposes.

4. Pricing, payments, payouts, and taxes

Customer charges, platform fees, payout calculations, adjustments, refunds, reserves, and payout timing are governed by the current product settings and applicable program materials. Payment and payout services may be provided by Stripe or another disclosed processor and may require separate onboarding. The storefront is responsible for its taxes, books, permits, and legally required customer disclosures.

5. Compliance and marketplace integrity

Storefronts must comply with consumer-protection, privacy, accessibility, labor, safety, environmental, and other laws applicable to their operations. Do not manipulate orders, reviews, pricing, promotions, availability, or performance data. WDF may moderate listings, pause orders or payouts, require remediation, or remove a storefront when reasonably necessary to protect customers, workers, the platform, or legal compliance.